I requested information regarding my policy over a month ago. After waiting a week, I contacted them again requesting this information, they kept saying that it would take a couple of days which it never did, eventually after many calls I received an email with the promised information however it was not what I asked for. So I started the process again. I phoned on the 23rd of September, was told that they understood exactly what I required and that they would send it to me by the end of the 24th, I am still waiting. This is becoming extremely frustrating; they just seem completely unwilling to assist. read full review »