I purchased the 1-cubic ft. washer. It was missing the screws and locking bands, without which you cannot attach the bottom plate. Who knows what the locking bands are for because the manual doesnt mention them. I have tried numerous times to request the six screws to properly fit the plate. Still after all this time, I have been unable to actually request the missing items or even speak to anyone. All the numbers are recordings and direct you to more dead-end numbers and websites. Who knows if the product even works. This company ***!! Waste of money! read full review »