Well, we needed to call for repair on our appliance that was under ES warranty. The Warranty provider set us up with A&E factory svc. I called on a Friday & the appt. was set for Monday btwn 12n-5. Got a confirmation call Sun. night from A&E they would be here @ those times. #pm on Mon. I get a message (b/c I stepped outside for a few) @ 3pm saying NO available svc rep scheduled for the area to call back to reachedule. I was upset then, but I called & theyrescheduled for Wed from 1p-5p. I asked why I was not notified sooner... read full review »