As a former Countrywide customer and now a Bank of America customer I have been told several times that my paperwork is not complete. Since July of 2010, I have resent the supposedly missing documents an additional three times to their fax number, with the appropriate loan number, attn: HOPE TEAM, and still they claim the hold-up is the paperwork not forth coming. UNDERSTANDING that this is the problem, Since day one with a fed-EX tracing number they are claiming lost paper work included in the envelope. I asked what happens to the envelope... read full review »