Back in 2002, I had an account with NTL. Due to their appalling and chaotic billing and collection system (including deducting monthly payments twice, losing payments, crediting my payments to someone elses account etc. etc.) I decided to close my account with them and move to Sky. I duly wrote to them giving the required 30 days notice. Imagine my suprise (not) when I received letters saying that no monthly payment had been received and requesting immediate payment. I contacted NTL who told me that they had no record of my letter and... read full review »