hello, my name is charlene lathan. i ordered direct TV a couple of months ago. the technician went thru my back yard through a fence we have never used! we have two fences in the backyard. in order to gain entrance he had to forcefully enter thru that gate!! in 5 years we have never opened it. he broke the gate leaving it hanging from the hinges and never told me or my husband. also he used our ladder and left it in the middle of the yard. in each room where he installed a box he left the actual boxes in the floor. i called your claim... read full review »