For the past several months I have experienced a decline in the quality of my TWC service. Calls to the service number are met with busy signals and long waits but since TWC is the only kid in town, I have tolerated it. At the end of August I received an invoice with a 30% rate hike. I call to ascertain why and after waiting for an agent, was told it was because my "price lock" had expired. I inidcated I wanted to discuss a lower rate or, in the alternative, learn how to termiate the service. The agenct said she could not help me... read full review »