First call - placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 HOUR, 27 MINUTES. Called back 3rd time wanting to speak to Supervisor - she had to get more information before being transferred, placed me on hold to get numbers for Telecom USA and MCI when CenturyLink bill states for billing inquiries call 1-800-339-1811 (CenturyLink). This is on my 95 year old mother's phone that we had previously asked for LD to be blocked as we give her a long distance card to use, and asked that Line Guard be taken off. HELP! read full review »