Please see below. I sent this letter to Dell head office several weeks ago and finally heard back from someone called Supriya Singh who is supposed to something called an 'Executive Support Resolver'. She was calling simply to let me know that I was out of luck as far as receiving any sort of re-imbursement for the hundreds of dollars (not to mention all the wasted hours) that I have spent because Dell sells defective equipment. She was not even particularily apologetic, I could tell she was reciting from a script as she answered... read full review »