The BBB is under investigation by the Attorney General in Connecticut with good reason. The BBB went to the dark side in 2009. It went to a new rating system. When our company, a long time member at the time, went down in its rating with the BBB, we asked the local franchise owner, Judy Pepper, how she determined our rating. She said they use an algorithm they designed. We asked for the algorithm to determine how we could better our rating and she refused. Why would they keep that a secret? The Attorney General thinks maybe money is figured... read full review »