The BBB rarely issues a rating of 'F.' But that's the rating it gives for this sorry imitation of a service company. Just go to the Chgo BBB website to verify: http://www.bbb.org/chicago/business-reviews/appliances-small-service-and-repair/nite-owl-appliance-repairs-in-joliet-il-88257300 You never want to have any contact with this bottom-of-the-barrel outfit. They routinely lie to you and do it in an obnoxious, arrogant, rude manner. They'll lie about availabiloity of parts. On the inital visit, they promise... read full review »