I have been a paying customer (about $70/month for two properties) for about 6 months now with them and not needing to file a claim until about 3 weeks ago. I didn't have a problem filing the claim and paying the $50 service call fee obviously but after that I never heard back from them for about 10 days. I called at least twice a day to the main number as well as leaving daily messages with a lady named "Sara" and I also sent about 2-3 emails daily. I finally heard from Sara Cheslow (email address: [email protected]... read full review »