We listen, we understand, we care. Most importantly, we want to help you. That is the beginning of your own letter sent out to your customers. That is also a joke. I have been trying to talk with anyone who knows anything about the Loan Modification that I submitted the paperwork for back in February. Oh, but your paperwork will show it being received at the end of March because it took over a month to be uploaded into your system. When I was told that it would take 10 to 15 days to upload after it is received. I have called at... read full review »