The complaint is not really with Birch Telecom, but with me. I was perfectly happy with ATT, but Birch seemed to have a better program that could save me money. I should have paid more attention to my termination clause with ATT. That has cost me money and it will take sometime to recoup my charge. I have no complaint about their service, but make sure you know what your contract is with ATT before you change. Overall I probably will not save any money with these guys. But, I have signed a three year contract will probably go back with ATT... read full review »