I purchased my car from Citifinancial Auto 2 1/2 years ago. I have made every payment on time since then. Last month I lost my job & called Citifinancial Auto to ask for a deferral. I was told I would be sent something by fax. I waited for over 4 hours and never received anything. I called again and requested it again. I was told I should receive it within an hour. Two hours later - nothing. I called the next day & was told that I had to wait until AFTER my payment was due & ask for lower payments for 6 months to help me out. I... read full review »