i called to inquiry about changing my flight and i received a CSR named Paula..i tried to ask for information about changing my flight and i even asked Paula to please allow me to finish speaking before she would intruput me..Paula was very rude and not passate at all. she would not allow me to finish speaking before she would interprut me and she would assume certain things while i was tryin to explain the issue to her. i feel she is very unpersonal as CSR and was very rude. instead of apologizing and asking if she could still try to assist... read full review »