I have determined in my dealings with Sears over the last few months that they have absolutely no interest in customer satisfaction or standing behind their service promises. I am not an avid Sears shopper, and if not for a good deal now & again, I generally take my business to their competitors. I shop with Sears competitors not because their prices beat Sears (usually you can find a bargain at Sears). I shop with local competitors (JCPenny, Kohl's, Best Buy) because of great level of customer care & service I receive when I... read full review »