Their exchange policies are no help to parents, their staff are consistently horrible when it comes to service (lazy, un-knowledgeable, don't care) and their 'coupons/discounts' are misleading. In the most recent incident, the manager of the OKC store literally threatened to take my mom out front and beat her after my mom simply asked the woman to talk to the employee who lied to her and told her there were no more boxes of a specific item in the back of the store, when there were. The time before that, I took back an item that... read full review »