We had purchased a Panasonic hybrid phone system from this company after ours was hit by lightning and destroyed. When we hired a local company to come and install the unit, it was set up and plugged in. It would not turn on. KX-TD.com was contacted. We were told too bad so sad. No refunds and no exchaged after 5 days of receipt. It took 5 days to get someone here to install the unit!! We sent the unit back. They accepted it, but still refuse to refund our money or give us a new working unit. This company will send you defective... read full review »