I booked a hotel in Cancun for 7 nights through Hotwire.com. Their site said that the hotel had wireless internet in the rooms, they didn't. I called hotwire customer service @ $1.69 per minute to see if they would find me another hotel. They refused and offered a refund of 6 nights. I had only been there 10 minutes and they said I would have to stay the night and they would refund me 6 nights, they then hung up on me, not disconnected they hung up. I called back to speak with a supervisor, they hung up on me. After $77 worth of phone... read full review »