Company is unwilling to assist with modification process. They will call and say they do not have information that has already been sent. They will have you on hold and then transfer you to multiple departments. I spent 25 minutes on the phone before I got someone who half knew what they were talking about and then that person even had to offer to call me back after more research. They are rude and unwilling to assist you. The offered to modify my mortgage for more than the payment is now which is not helpful. We have a second... read full review »