On Sat 31009 I had the most unpleasant experience of returning an item to BW- Northgate Island. I purchased a (pricey!) drying rack from BW in the winter of 2008, for which I unfortunately did not keep the receipt. It was only used during extremely wet weather and this winter it simply snapped! A year after purchase! I explained the predicament and asked for the rack to either be replaced or fixed or failing that, to please assist me in fixing it. I was informed that they would contact the supplier and get back to me on Mon. Needless to... read full review »