I took my laptop in on Tuesday 6 October as I had a virus and needed to get the problem solved. I dealt with a man called Hans.On taking receipt of my laptop with the antivirus I purchased I realised that, when I got back to my office, some of my important folders had not been backed up. I know that there was a particular folder of a project and that it WAS there when I brought my laptop initially. He said he had backed what he “thought” was important from my laptop – should he have not just made a call and verified with me... read full review »