Carmax started out with a vision to change the way cars were sold and repaired. Company motos like " Happy associate make happy customers and happy customers make happy stock holders" and " accept no defect, create no defect, pass on no defect" were words to live by. Now under new management and reacting to a poor economy, Carmax has resorted to the same cost cutting tactics that give all used car lots bad reputations. Quality used cars are a thing of the past at carmax. Please do not expect to get the best quality... read full review »