When you use the call center to make a change it takes twenty to thirty minutes. The person at the other end put me on hold for five minutes, then came back to confirm the nature of the reuqested change, then left to research the change, then came back to say that he could do it, then had to put me on hold so that he could execute the change. The change was simple; the hassle used valuable time. Orbitz: I am a CEO of a small company. Don't have time for this. Will look for other options to support my business travel planning. (By the way, your website makes no provision for this feedback.) read full review »