I have tried 3 times to get an update via a USB flash drive from Sony. I called the support number and for the 3rd time a person that answered could hardly speak English. I am sick and tired of buying products that the manufacturer cannot support properly. All I wanted is the update for my TV's firmware to solve some issues, but at this time I may just sell this piece of shit and and try another manufacturer. I will call all the support numbers to see which manufactures support agents can SPEAK and UNDERSTAND ENGLISH. I bet I will not find any. read full review »