Every single time I have called TWC for a service call, it never fails...the technicians do not come during the "window" and when I call back I'm told, "do you want to reschedule for another day?" NOOOOOOO I don't want to reschedule for another day! I've already missed a day of work sitting here waiting for them. They do not care - the customer "non-service" representatives are merely employees of a terrible company who unfortunately have the monopoly. I hate them. read full review »