My laptop has been in and out of repairs for approximately 4 months. Each time it comes back half-done, with noted items unattended to. At one time I sent in a black machine and got a silver one back. The support manager even came to my house to personally collect my broken machine (and leave me a loan unit - which I really appreciate), but since then I've heard nothing. Each time I follow up (regularly), my machine is apparently ready except for one part here or one part there, and then they go quiet again until I follow up. The machine... read full review »