We simply want BAC Home Loans to take our payments properly and not charge us any fees. We are current with our mortgage and make our proper monthly payments. They canceled our automatic payments due to updating the mortgage account name to match my wife's married name. The linked bank account was already in our married name. They "protected" us by automatic cancellation of payment from an account already in our married name. They notified us by a letter that was not received until 10 days after the letter date, because of their... read full review »