I ordered online, with a promotion for a free necklace. My order shipped the next day, and all but my custom item were shipped together. I open up the box and only saw jewelry box, not two as expected. Ok, mabye the two items were in the same box? I had no idea how the shipment would arrive because I had always purchased from the store. After looking further, I open an envelope and the order slip to find that the promotional item was no longer available, even though my online tracking said it had shipped. I called customer service to... read full review »