My son's phone was stolen about a year ago and I went through the necessary protocol to claim from the insurance. Only now after countless of complaints, actions and sending in the same paperwork have they promised a new phone. We were supposed to get it about a month ago and once again their promises have not been delivered. Every time I get hold of them they just have excuses and say they'll get back to me but they never do. this has been ongoing for way too long. Furthermore, this is only one of the problems I've had... read full review »