As of 10/6/10, it's been 18 days since I begun to use the device and I continue to get "Printer offline" messages. I have contacted HP's Tech Support innumerable times (Email and telephone) and they have failed to correct the problem. Based on several internet postings, this a known problem that has not been resolved by HP. I have requested a replacement and HP has refused to honor their warranty because "the printer is working and the problem is software related" (Note: Product warranty includes software) read full review »