Was having speaker trouble with Blackberry Tour on Verizon Wireless. I brought it into to a retail location and they agreed to replace it. Turns out it gets replaced with a refurbished one, which is fine, except for the fact that upon backing it up, I realized the phone had all of a previous owners contacts in it. I called Verizon and received barley an apology. I suggested they get in touch with the previous owner but the rep wasn't hearing any of that. I tracked them down through the contact list to let them know. Of course, I'm... read full review »