I scheduled a repair for my parents (actually correction of initial installation that was never completed last FEB!!), and was assured that my parents would not be charged. The service man came in this morning, did the job, then told my father he wanted 30 dollars or would submit a bill for 85. My father, a fearful 85 yr old with an invalid wife, complied. Cash. No receipt. I am appalled and disgusted. I would like to know who the man was and what will be done to keep him from doing such things in the future. I am considering calling the Philadelphia Police. Further, I have been on hold for 40 min now waiting for local Cust Service. read full review »