We run a national ecommerce business and a call center. We switched from AT&T to Time Warner after being told that the service would be superior and a better value. After 24 with Time Warner we experienced well over 20 service issues. Early on, we began documenting each one -- date, what happended, who we talked with, what was promised, follow up, etc. At the end of the day, we were forced to switch providers because the poor service was impacting our business results. Our phones did not work from time to time and customers would receive a... read full review »