Please be aware that Bathzones attempt to charge excessive handling fees on returned items (£90 on £215 of the order). This is in addition to postage costs for returning the item. No mention is made of any handling charges on their website nor when phoning to arrange the return nor when emailing to confirm return. The reason for the return was due to the extremely poor quality of the items (which was acknowledged by two members of their own staff). Customer service up until needing to make a return was excellent. What a shame they... read full review »