I bought home warranty from Colonial Home Warranty about 2 months ago and now my AC unit broke down. I called into claim dept and was told to wait for a review. After 3 days, i haven't heard from them so i called into the claim dept again and was told they denied my claim due to not having prior maintenance record and would not allow me to speak to authorization department or personnel. When i first discussing a quote with a sales agent, he said i won't need any prior maintenance record since i just bought this house and now they... read full review »