The get a FAIL on customer service. Existing customers can't get an answer on the contract termination refund amount or formula they use. The contract language is cryptic, and you only find out how much you'll get once the check shows up 4-6 weeks later. On the phone with customer service, I got zero clarification on the contract formula, but did get a rude agent who refused to let me speak with a manager. What if I'm trying to decide to refund vs. transfer before I sell the car. Here's the interesting thing. Not long... read full review »