We were told upon arrival any damages would be covered by insurance. They were informed multiple times that we had just purchased brand new furniture. Furniture pads were included for them to pack with, and we had all the furniture wrapped to help with protection. When we arrived and began to unload our items we discovered several cuts and scrapes on our brand new leather furniture. I called and informed him of this, and I was told to not worry it would be covered by the insurance. Two weeks later, still no forward movement. They began... read full review »