It is now 5 months since the money was taken from my account with no authority, Diane Harrison has made empty promises of a refund within 7 days, its now 20 days later and still nothing. I think they just respond to appease the complaint but do absolutely nothing about it. I will get a half hearted call today with an empty promise and my money will not be refunded. They had no authority or right to take money from my account, I donnot have a contract with Virgin. Their service is appalling and is one of the reasons i never took a contract with them. read full review »