Sought to refinance our home with USAA as my husband had been a member for nearly 30 years. Prior to that, his family had been members for many years. We turned down three other loan/mortgage companies as we sought personal customer service first vs. costs. Yet, in the end - we got the worst of both...USAA had people from various departments calling us every couple of days, title people calling with information, and within an hour of closing we still did not know exactly what our closing costs would look like, and were given a call to... read full review »