I ordered an emergency response phone for my mom. It was back ordered, twice, and took two months to get. It arrived on a Friday, and I quickly determined that it was too complicated for my mom and boxed it up for return. On Monday I began trying to get through to customer service for a Return Authorization number (REQUIRED for all returns)but kept getting a recording saying that "due to a high volume of calls" they were not taking any more calls and referring me to their email, which would be answered in 24 hours (the recording said... read full review »