New England Retail Express, a subcontractor of Sears, delivered a washer to my home on Aug. 22. It was not installed properly and resulted in a leak that damaged my downstairs neighbor's ceiling and lighting. The delivery team first failed to show me how to use the machine, was told to return, then started the machine, but left before the cycle finished, and was told to return again when my neighbors discovered the water. The company has lied to Sears, which subsequently lied to the BBB, about: 1. NERE's efforts to contact me... read full review »