On 8 Oct 2010 I called Sears to schedule a repair technician to look at my refrigerator/freezer that was leaking ice-cold water. My appointment was for 12 Oct from 1:00 to 5:00. I took a vacation day off from work anticipating a technician sometime within the timeframe. I called to confirm at 12:30 on 12 Oct. At 4:15 on 12 Oct I received a call (from a Restricted line) which was a woman from Sears telling me the Technician had an emergency and what day did I want to reschedule. No apology, no empathy for me taking a day off work, but she... read full review »