Our Washing machine broke on Sep 20th - have the Sears 5 year warranty (what a joke). First appt available was Oct 2nd! Late on Oct 2nd, the Tech called to tell us he did not have the parts-they had to be ordered! Sears did nothing between being notified and the first appt (12 days-they were given the Error Code on Sep 20th) Had to wait for back ordered parts with next appt Oct 14th. They missed the Oct 14th appt too!!! Warranty is a joke - an expensive joke with no service behind it! Without my washer for 24 days and no one at Sears cares!... read full review »