We've ordered Gevalia and enjoyed free offers a few times over the past maybe five years or so. The coffee has been great, and I've had pretty good experiences with customer service (for ex, when our first carafe was damaged, they sent us a new one no questions asked). But, alas, something has changed! My most recent order when I view my account online showed three extra boxes of coffee. When I would try to change the order to switch to the flavors I wanted, it would accept adding more but wouldn't let me delete anything... read full review »