I just got off the phone now following a complaint I had with Hoffman. When I signed my contract with Hoffman, I bought the Gold Plan for $250/year to provide "insurance" for my furnace should something break. Over the weekend I had water pouring out of a pipe in the furnace. When I called for service, I was told I would be billed $250/hour, so I put a bucket under the pipe and kept emptying it until Monday. I called first thing Monday morning and was told they couldn't tell me what time they could get there, so I ended up having... read full review »