This company is a complete farce. I, too, was scammed by them. In January, 2010, I called them and was told the exact same things as the others were told. I was told that the $199.00 is completely refundable should you find the services unsatisfactory. After reviewing the website and contacting a few of the homeowners by letters, I discovered that there is no way to obtain the 5 denial letters required to obtain my refund. The homeowners have instructions to contact American Standard only. When I called to see if any homeowners had contacted... read full review »