I rented a bag from them after I was told that there were 9 people ahead of me, but then I received it in 1 week(with specifications of purple/large/gold hardware) and received a worn, plum, medium, incomplete purse. It was missing zipper pulls, the mirror, and nowhere on the bag did it say the brand name. Someone who saw the bag even mentioned that it looked like a fake bag! I contacted the company and they said to return it as soon as possible, which I did. The rental fee was suspended, and I was told that I would be reimbursed for the... read full review »