1. Product arrived after 2 - weeks and the first Snuggie I opened had a two inch section that was not sewn together an obvious manufacturing flaw. 2. $31.80 shipping costs were excessive... at least 3 times the actual shipping cost! 3. They prevent one from being able to talk with a live person and instead relied on an automated voice recording. 4. When I asked to return the items and get a refund they automatically and immediately offered me a $20.00 credit... a no questions asked refund credit. I will wait to see if they actually put this credit back on my credit card before responding further. read full review »